We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tamper seal intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@condorfinshingdrone.com. Alternatively see the Warranty page on our website.

You the customer are responsible for shipping charges back to Condor Drones if this is a change of mind return

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If it is not a warrantable claim, the customer is liable for all shipping charges as well all repair costs.

You can always contact us for any return question at info@condorfishingdrone.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please do not accept a damaged package from the courier, let them return it to Condor Drones and we will send you a new item.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@condordrones.com.au.

Warranty Time Frames

Airframe 12 Months

Motors 12 Months

Newton 3 release 12 Months

Remote Controller 12 Months

Battery 6 Months (<300 cycles)

Battery Charger 12 Months

Propellers No Warranty

Landing gear No warranty

This Warranty does not cover:

1. Consumable parts such as propellers, landing gear or any coatings that could deteriorate over time if maintenance is not done, are considered normal wear and tear.
2. Damage caused by unauthorised accessories, modifications, or repairs.
3. Any minor scratches, dents, or blemishes unless they are caused by defects in the materials used.
4. Damage caused by ingress of any water, whether rain, snow or landing in a body of water accidentally or intentionally.
5. Operating outside of the scope of this user manual
6. If the UAV is being used for any commercial activity.
7. Any products if no proof of purchase can be supplied.
8. Any crashes caused by pilot error or factors unrelated to manufacturer error.
9. Exceeding the max take-off weight stipulated in the user manual.
10. Any damage caused by using the UAV in a compromised state.

Limitation of Liability

We shall not be held liable for any personal injury, property loss or damage, whether directly or indirectly, caused by but not limited to the following:

1. Operating this UAV Unlawfully.
2. Operating under the influence of drugs and/or alcohol or any mental impairment.
3. Operating this UAV in any way that contravenes this user manual or using it for any other purpose that it was not intended for.
4. Failure to follow the user manual regarding the set-up and operation of the UAV.
5. Trying to lift loads exceeding 450 grams.
6. Any unauthorised Modifications have been made to any of the components.
7. Non-original parts, spares or components have been used.
8. The UAV has been used in adverse weather i.e., Winds > 20knots, rain, snow, or hail.
9. Failure to follow any warnings displayed by the UAV or Controller.
10. Damage due to neglected basic maintenance.
11. Or any other losses or damages caused beyond the scope of our liability.
12. Condor Drones will NOT be held responsible for any loss or disclosure of any customer data that may be contained in a product when it is received for service or warranty repairs.